Return Policy

Bruhls Terms & Conditions - Return Policy

At Bruhls, we stand behind the products we sell 100%. We want you to be happy with the products that you purchase and all products are covered by our NAES Return Policy. Some rules and guidelines do apply so please read below for more detailed information: 

Terms & Conditions 1. Terms By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law. 2. Use License a. Permission is granted to temporarily download one copy of the materials (information or software) on www.Bruhls.com's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: i. modify or copy the materials; ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial); iii. attempt to decompile or reverse engineer any software contained on www.Bruhls.com's web site; iv. remove any copyright or other proprietary notations from the materials; or v. transfer the materials to another person or "mirror" the materials on any other server. b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by www.Bruhls.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 3. Disclaimer The materials on www.Bruhls.com's web site are provided "as is". www.Bruhls.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, www.Bruhls.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. 4. Limitations In no event shall www.Bruhls.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on www.Bruhls.com's Internet site, even if www.Bruhls.com or a www.Bruhls.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. 5. Revisions and Errata The materials appearing on www.Bruhls.com's web site could include technical, typographical, or photographic errors. www.Bruhls.com does not warrant that any of the materials on its web site are accurate, complete, or current. www.Bruhls.com may make changes to the materials contained on its web site at any time without notice. www.Bruhls.com does not, however, make any commitment to update the materials. 6. Links www.Bruhls.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by www.Bruhls.com of the site. Use of any such linked web site is at the user's own risk. 7. Site Terms of Use Modifications www.Bruhls.com may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. 8. Governing Law Any claim relating to www.Bruhls.com's web site shall be governed by the laws of the State of Nevada without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

Bruhls Return Terms & Conditions for Rugs, Linens, Mats, Chair Pads  • A return must have a previously designated Return Authorization (RA) Number. • Bruhls will assess a 15% regular retail return fee plus any charges incurred by Bruhls from a common carrier due to false address or other anomaly. • All SKUs in a return must be in original packaging, must be unlaundered and must be unused. • A return must be received by Bruhls within 30 days from the original invoice date. • Returns authorized as a result of 3rd party freight carrier abuse will only be credited after Bruhls has received freight carrier reimbursement. • Bruhls believes in the prompt management of returns regardless of circumstances, and prompt reimbursement to the purchaser where applicable. However, issuing a return authorization (“RA”) does not imply Bruhls has agreed to accept the return for credit. • Items which are under $25 wholesale do not need to be returned for credit, HOWEVER, to receive any credit, we require a digital image clearly indicating the defect. Returns will not be accepted under the following parameters: • The item or items are damaged by the purchaser or end user. Damages include hair, animal hair, smoke smell, stain, ripped tag/removed tag. • The item was purchased on Clearance. • The item is less than $25 wholesale. • The RA number is not on the return lead package. 

Shipping Discrepancies • Outer carton/damaged package discrepancies must be reported within 3 business days to Bruhls. You are also required to notify the shipping company immediately. Do not open damaged packages or you will not be credited for damaged or missing inventory. • Items missing from a shipment due to Bruhls fulfillment error must be reported within 2 business days of receipt. Bruhls follows a very strict order fulfillment procedure with few mistakes, but mistakes do occur and we sincerely regret any errors. 

Return Terms & Conditions for Indoor & Outdoor Furniture • Returns are accepted within 30 days from original date of purchase. Defective items must be received by Bruhls within that 30 day parameter. Products damaged by carrier must be reported to Bruhls within 2 business days from receipt of delivery. Products not accepted include, but may not be limited to, end user abuse, damage or discoloration by end user, purchaser incorrectly ordering the wrong product. Bruhls will make every attempt to replace a product incorrectly ordered, however restocking and carrier fees may apply. 

Return Policy for Small Appliances and all electrical items • All returns require the purchaser to call or email Bruhls at orders@bruhls.com and obtain a Return Goods Authorization (RA) number. Bruhls will refuse any Product returned without an RA. An RA is only effective for thirty (30) days from the date of issuance. 

Non-Defective Returns • Non-defective, opened Products are not eligible for return and Bruhls will not refund any handling fees or freight. charges. Non-defective, unopened, and re-sellable Products are eligible for return, up to ninety (30) days from date of purchase from Bruhls. Bruhls will issue credit, upon receipt of the return, valued at the original invoice price, less a fifteen percent (15%) restocking fee. Buyer must print the RA number clearly and legibly on outside of the carton, and securely protect and package in double packaging. If the RA number is not visible, the shipment may be refused. If shipping labels are placed on or RA numbers written on the Vendor’s boxes, the Product will not be considered an unopened, non-defective, resalable condition, and, in turn, will not be eligible for return or credit. Buyer must include all original packaging and materials, including all parts, accessories and instruction manuals with the product. Failure to comply with all points noted herein may result in refusal of return, penalties and/or other fees. 

Defective Returns • Defective products may be returned to Bruhls within thirty calendar (30) days of Buyer’s original purchase date, following the same procedures as mentioned above. After thirty calendar (30) days, Buyer must return the defective product according to the supplier’s specific warranty allowances. Upon receipt of the authorized and compliant return, Bruhls will credit Buyer for the value as stated on the original invoice. Defective replacement orders shall be noted as “replacement order for RA # With this notation, Bruhls will send the replacement, freight prepaid, to Buyer. 

Return Policy for Non Electrical items excluding Rugs & Mats, Indoor and Outdoor Furniture • If an item is broken or defective, and stated defect and or breakage is not a result of Buyer’s/End User’s fault, we will send out a replacement or issue credit to your account within 30 days of original purchase. Non-defective/non-damaged returns must be shipped back to us within 30 days and we will credit your account minus a 20% restocking fee.